We are here to help. At F7 Casino, we pride ourselves on delivering responsive, professional and friendly customer support to every player. Whether you have a question about your account, need assistance with a deposit or withdrawal, want to learn about our promotions, or wish to provide feedback, our dedicated support team is ready to assist you. We offer multiple contact channels to suit your preferences, with our live chat service available around the clock for immediate assistance. Read on to find the best way to reach us.
Live Chat (24/7): Our live chat is the fastest and most convenient way to get in touch with F7 Casino support. Simply click the chat icon located in the bottom right corner of any page on f7casinocom.uk to start a conversation with one of our trained support agents. Live chat is available 24 hours a day, 7 days a week, 365 days a year. Average response time is under 2 minutes, and most enquiries are resolved within a single chat session. Our live chat agents can assist you with account queries, deposit and withdrawal issues, bonus questions, technical problems, responsible gambling tools and general information.
Email Support: For non-urgent enquiries, detailed questions or matters that require documentation, you can reach us by email at [email protected]. Our email support team monitors incoming messages around the clock and strives to respond to all enquiries within 24 hours. When contacting us by email, please include your registered username (if applicable), a clear description of your query or issue, and any relevant screenshots, transaction references or supporting documentation. This helps us investigate and resolve your matter more efficiently.
Please note that F7 Casino does not currently offer telephone support. We have carefully evaluated our support channels and determined that live chat and email provide the most effective and efficient means of delivering high-quality assistance. Live chat, in particular, enables our agents to share links, screenshots, step-by-step guides and other visual aids that are not possible over the phone. We continuously review our support offering and may introduce additional channels in the future based on player feedback.
For responsible gambling enquiries, including requests to set deposit limits, activate cooling-off periods or self-exclude, please contact us via live chat or email at [email protected]. These requests are treated as high priority and processed promptly. You may also find useful resources on our Responsible Gambling page, including links to professional support organisations such as GamCare, BeGambleAware and Gambling Therapy.
We understand that timely support is essential and we are committed to the following response time targets:
Live Chat: Average initial response time of under 2 minutes. Most queries are resolved within a single session averaging 8 to 12 minutes. For complex matters requiring investigation, our agent will provide an estimated resolution timeline and follow up by email.
Email: All emails to [email protected] are acknowledged within 24 hours. Routine enquiries are typically resolved within 24 to 48 hours. Complex matters involving investigation, verification or coordination with third parties may take up to 5 business days, and we will keep you informed of progress throughout.
Formal Complaints: Acknowledged within 24 hours. Substantive response within 7 business days. Escalation review within 14 business days. We strive to exceed these targets wherever possible.
Responsible Gambling Requests: Self-exclusion and cooling-off requests are processed within 24 hours. Deposit limit changes take effect immediately for decreases and after a 24-hour cooling-off period for increases.
Our support team is composed of trained professionals who understand the online casino industry and are equipped to handle a wide range of queries. We conduct regular quality assurance reviews to ensure that our service meets the high standards our players expect. If you have feedback about your support experience, please let us know — we use player feedback to continuously improve our service delivery.
Operator: Porkoverdera SRL. Licensed in Curaçao and Anjouan. Website: f7casinocom.uk. Email: [email protected]. Live Chat: available 24/7 on our website.
We take all complaints seriously and are committed to resolving them fairly, transparently and within a reasonable timeframe. If you are dissatisfied with any aspect of our services, we encourage you to follow our structured complaints procedure:
Step 1 — Initial Contact: Raise your concern with our customer support team via live chat or email ([email protected]). Please provide as much detail as possible, including your account username, a clear description of the issue, the date and time of the incident, and any supporting evidence such as screenshots or transaction references. We will acknowledge receipt of your complaint within 24 hours.
Step 2 — Investigation and Response: Our support team will thoroughly investigate your complaint and provide a substantive written response within 7 business days. If the investigation requires additional time, we will inform you of the expected timeline and keep you updated on progress.
Step 3 — Escalation: If you are not satisfied with the outcome of the initial investigation, you may request escalation to a senior manager by replying to the response email with the subject line 'Escalation Request'. The senior manager will conduct an independent review of your complaint and provide a final decision within 14 business days.
Step 4 — External Resolution: If you remain dissatisfied after completing our internal complaints process, you may refer your complaint to an independent Alternative Dispute Resolution (ADR) provider. We will provide details of the applicable ADR provider upon request. You may also contact the relevant licensing authority if you believe we have breached our regulatory obligations.
We maintain comprehensive records of all complaints and their outcomes. This data is reviewed regularly by our management team to identify trends, improve our services and prevent recurring issues. Your feedback, whether positive or negative, is invaluable in helping us deliver a better experience for all players.
