F7 Casino, operated by Porkoverdera SRL (the "Data Controller", "we", "us", "our"), is committed to protecting the privacy and personal data of all visitors to f7casinocom.uk and registered players. This Privacy Policy explains what personal data we collect, how we use and protect it, who we may share it with, how long we retain it, and what rights you have regarding your data. This policy applies to all data collected through our website, mobile applications and customer support channels. By using our services, you acknowledge that you have read and understood this Privacy Policy. If you have any questions, please contact us at [email protected].
The data controller responsible for processing your personal data is Porkoverdera SRL, the operator of F7 Casino. We process personal data in accordance with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018 and other applicable data protection legislation.
We process your personal data on the following legal bases: (a) Performance of Contract — processing necessary for the performance of our agreement with you, including account registration, service provision and payment processing; (b) Legal Obligation — processing necessary to comply with our legal and regulatory obligations, including anti-money laundering (AML), know your customer (KYC) and responsible gambling requirements; (c) Legitimate Interests — processing necessary for our legitimate business interests, including fraud prevention, security, analytics, and platform improvement, where such interests do not override your fundamental rights; (d) Consent — processing based on your explicit consent, such as receiving marketing communications, which you may withdraw at any time.
Where we rely on consent as the legal basis for processing, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal. You can withdraw consent by updating your preferences in your account settings or by contacting us at [email protected].
We collect and process the following categories of personal data:
Identity Data: full name, date of birth, gender, nationality, copies of identity documents (passport, driving licence, national identity card) provided for verification purposes.
Contact Data: email address, telephone number, postal address.
Financial Data: payment card details (processed and stored by our PCI-DSS compliant payment processors), e-wallet account information, bank account details, transaction history, deposit and withdrawal records.
Technical Data: IP address, browser type and version, operating system, device type and unique identifiers, time zone setting, referring URLs, page interaction data, session duration and frequency.
Gaming Data: game preferences, betting history, win/loss records, bonus usage, loyalty programme participation, chat logs from live dealer games.
Communication Data: correspondence with our customer support team via email, live chat and any other communication channels, including call recordings where applicable.
Marketing Data: your preferences regarding receiving marketing communications, responses to surveys and promotional campaigns.
We use your personal data for the following purposes: to create and manage your player account; to verify your identity and age in accordance with our KYC and AML obligations; to process deposits, withdrawals and other financial transactions; to provide and maintain our gaming services; to communicate with you regarding your account, transactions and service updates; to detect and prevent fraud, money laundering and other criminal activity; to comply with our legal and regulatory obligations.
Additionally, we use your data to personalise your gaming experience and recommend games or promotions that may interest you; to administer loyalty and VIP programmes; to monitor and enforce compliance with our Terms and Conditions; to improve our platform, services and customer experience through analytics and research; to send marketing communications where you have provided consent or where we have a legitimate interest in doing so; and to respond to your enquiries, complaints and support requests.
We do not use automated decision-making or profiling in a way that produces legal effects or similarly significantly affects you, unless required for the performance of our contract with you or authorised by applicable law.
We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and in accordance with applicable data protection laws:
Payment Processors: to process your financial transactions securely. Our payment partners are PCI-DSS compliant and process your payment data in accordance with the highest security standards.
Identity Verification Providers: to verify your identity, age and address as part of our KYC obligations. These providers access only the data necessary to perform the verification check.
Game Software Providers: to deliver gaming content and ensure the proper functioning of games on our platform. Game providers may receive limited technical and gameplay data.
Regulatory Authorities: to comply with our legal and regulatory obligations, including reporting requirements under anti-money laundering and gambling regulations.
Professional Advisers: including lawyers, auditors, insurers and accountants, where necessary for the provision of professional services to us.
Law Enforcement: where required by law, court order or other legal process, or where we believe disclosure is necessary to protect our rights, property or safety or that of our players or the public.
We do not sell, rent or lease your personal data to third parties for their own marketing purposes. All third-party data processors are bound by data processing agreements that require them to handle your data in compliance with GDPR and our data protection standards.
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting or reporting requirements. The specific retention period depends on the nature of the data and the purpose for which it is processed.
Account and identity data: retained for the duration of your account and for a minimum of 5 years after account closure, as required by anti-money laundering regulations.
Transaction and financial data: retained for a minimum of 7 years after the date of the transaction, in accordance with financial record-keeping obligations.
Marketing data: retained until you withdraw your consent or unsubscribe from marketing communications, after which we will suppress your details to ensure we do not contact you again.
Technical and analytics data: retained for up to 24 months from the date of collection, after which it is anonymised or deleted.
Communication data: customer support correspondence is retained for 3 years after the last interaction for quality assurance and dispute resolution purposes.
When personal data is no longer required, we securely delete or anonymise it using industry-standard methods. Anonymised data that cannot be used to identify you may be retained indefinitely for statistical and analytical purposes.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic and understand user behaviour. A cookie is a small text file stored on your device when you visit our website. For detailed information about the cookies we use and how to manage your cookie preferences, please refer to our separate Cookie Policy.
We use the following categories of cookies: strictly necessary cookies (required for the operation of our website), functional cookies (to remember your preferences), analytics cookies (to understand how visitors use our website), and marketing cookies (to deliver relevant advertising). You can manage your cookie preferences through your browser settings or our cookie consent tool.
As an internationally operating business, we may transfer your personal data to countries outside the United Kingdom and the European Economic Area (EEA). Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data, including Standard Contractual Clauses (SCCs) approved by the European Commission, adequacy decisions, or other legally recognised transfer mechanisms.
Our servers and data processing facilities are located in secure data centres with robust physical and technical security measures. We regularly review our data transfer practices to ensure compliance with evolving data protection requirements and best practices.
Under GDPR and the UK Data Protection Act 2018, you have the following rights regarding your personal data:
Right of Access: You have the right to request a copy of the personal data we hold about you (a Subject Access Request). We will respond within 30 days and provide the information in a commonly used electronic format.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you. You can update most information directly through your account settings.
Right to Erasure: You have the right to request the deletion of your personal data (the 'right to be forgotten'), subject to our legal obligations to retain certain data for regulatory compliance purposes.
Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances, for example while we verify the accuracy of contested data.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format, and to transmit that data to another controller without hindrance.
Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes. Where you object to direct marketing, we will cease processing immediately.
Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at [email protected] with the subject line 'Data Protection Request'. We may need to verify your identity before processing your request. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
