At F7 Casino, we believe that gambling should always be an enjoyable form of entertainment, never a source of financial hardship or emotional distress. We are committed to providing our players with the tools, information and support they need to gamble responsibly. Operated by Porkoverdera SRL under licences from Curaçao and Anjouan, we take our duty of care seriously and have implemented robust measures to protect vulnerable players. This page outlines our responsible gambling policy, the tools available to you, and the professional support organisations that can help if gambling is no longer fun.
F7 Casino is dedicated to fostering a safe, fair and transparent gambling environment. We recognise that while the vast majority of our players enjoy our services responsibly, a small number may experience difficulties. We have developed a multi-layered approach to player protection that includes proactive monitoring, self-service tools, trained support staff and partnerships with leading responsible gambling organisations.
Our customer support team receives regular training on identifying signs of problem gambling and is equipped to intervene sensitively when concerns arise. We monitor player activity patterns and may reach out proactively if we detect indicators of problematic behaviour, such as significant increases in deposit frequency, extended session durations, or attempts to chase losses. Our goal is to intervene early, before harm occurs.
We are transparent about the odds of our games, and we never misrepresent the likelihood of winning. All games on our platform use certified Random Number Generators (RNGs) to ensure fair and unpredictable outcomes. We do not target marketing communications to players who have self-excluded or set activity limits, and we provide clear information about the risks associated with gambling.
We offer a comprehensive range of tools designed to help you stay in control of your gambling activity. All tools are available free of charge and can be activated at any time through your account settings or by contacting our support team at [email protected].
Deposit Limits: Set daily, weekly or monthly deposit limits in GBP to control how much money you can add to your account. Reductions take effect immediately, while increases are subject to a mandatory 24-hour cooling-off period. This safeguard prevents impulsive decisions during periods of heightened emotion.
Loss Limits: Set a maximum amount you are prepared to lose over a daily, weekly or monthly period. Once your loss limit is reached, you will be unable to place further bets until the limit period resets. This tool is particularly useful for maintaining a predetermined entertainment budget.
Session Time Limits and Reality Checks: Set a maximum session duration or enable reality check notifications that remind you at regular intervals how long you have been playing and your net win or loss for the session. These reminders help you make informed decisions about whether to continue playing.
Cooling-Off Periods: If you feel you need a short break from gambling, you can activate a cooling-off period of 24 hours, 7 days, or 30 days. During this period, your account will be temporarily suspended and you will not be able to log in, deposit or play. Marketing communications will also be paused for the duration of the cooling-off period.
Self-Exclusion: For players who wish to take a longer break, we offer self-exclusion for a minimum period of 6 months. During self-exclusion, your account will be fully closed, all active bonuses will be forfeited, and you will not receive any marketing communications. To request self-exclusion, contact our support team at [email protected]. Self-exclusion requests are processed within 24 hours.
Problem gambling can affect anyone regardless of age, gender, income or background. It is important to be honest with yourself about your gambling behaviour. The following signs may indicate that gambling is becoming problematic: spending more money or time on gambling than you can afford; borrowing money or selling possessions to fund gambling; feeling anxious, irritable or restless when not gambling; lying to family, friends or colleagues about the extent of your gambling; neglecting work, education, personal responsibilities or relationships because of gambling; chasing losses by increasing bets in an attempt to recover money previously lost; gambling as a way to escape problems or relieve feelings of stress, anxiety or depression.
If you recognise any of these signs in yourself or someone you know, we strongly encourage you to seek professional help. Problem gambling is a recognised condition that can be effectively treated with the right support. You do not have to face it alone.
We also encourage players to consider the following healthy gambling habits: set a budget before you start playing and stick to it; set time limits for your gambling sessions; never gamble with money you cannot afford to lose; do not chase losses; take regular breaks; avoid gambling when upset, stressed or under the influence of alcohol or drugs; treat gambling as entertainment, not a way to make money.
If you or someone you know is struggling with problem gambling, the following organisations offer free, confidential support and guidance:
GamCare (https://www.gamcare.org.uk) - GamCare is the leading provider of information, advice and support for anyone affected by problem gambling in the UK. They operate a free, confidential helpline on 0808 8020 133, available 24 hours a day, 7 days a week. GamCare also provides live chat support, email counselling and a network of face-to-face counselling services across the UK.
BeGambleAware (https://www.begambleaware.org) - BeGambleAware offers a comprehensive range of resources to help people understand gambling-related harm and access free treatment and support. Their website features self-assessment tools, information about treatment options, and a directory of local support services. Contact them via their website or by calling the National Gambling Helpline on 0808 8020 133.
GamStop (https://www.gamstop.co.uk) - GamStop is a free self-exclusion scheme that allows you to restrict your access to all online gambling companies licensed by the UK Gambling Commission. Please note that F7 Casino operates under a Curaçao licence and is therefore not part of the GamStop scheme. If you wish to self-exclude from F7 Casino specifically, please contact us directly at [email protected].
Gambling Therapy (https://www.gamblingtherapy.org) - Gambling Therapy is a global service offering free, confidential, professional support to anyone affected by problem gambling. They provide online counselling, email support, moderated peer support forums and a range of practical tools to help you take control of your gambling. Their services are available worldwide and in multiple languages.
F7 Casino strictly prohibits gambling by persons under the age of 18. We employ robust age verification procedures during registration and may request additional documentation at any time to confirm a player's age. Accounts found to belong to underage individuals will be immediately closed, all deposits refunded (less any withdrawals already made), and any winnings voided.
We encourage parents and guardians to take steps to prevent minors from accessing gambling websites. Free parental control software is available from organisations such as NetNanny, Cyberpatrol, and Gamblock. If you share your device with minors, we strongly recommend that you do not use the 'remember password' feature and that you log out of your account after each session.
If you suspect that a minor has gained access to an F7 Casino account, please contact us immediately at [email protected] and we will take swift action to investigate and resolve the matter.
Our dedicated responsible gambling team is available to assist you with any concerns or requests related to player protection. Whether you wish to set account limits, activate a cooling-off period, request self-exclusion, or simply discuss your gambling behaviour in a confidential setting, we are here to help.
You can reach our responsible gambling team by email at [email protected] or via our 24/7 live chat service. All enquiries are treated with the utmost confidentiality and sensitivity. We are committed to responding to responsible gambling queries within 2 hours during our operating hours.
Remember: gambling should always be enjoyable. If it stops being fun, stop playing. We are here to support you every step of the way.
